.hdos-concierge{--concierge-primary:#082b49;--concierge-accent:#d6ae5d;font-family:inherit}
.hdos-concierge-floating{position:fixed;right:22px;bottom:22px;z-index:999999}
.hdos-concierge-launcher{display:flex;align-items:center;gap:9px;min-height:52px;padding:0 16px;border:0;border-radius:999px;background:var(--concierge-primary);color:#fff;box-shadow:0 16px 40px rgba(8,43,73,.25);cursor:pointer}
.hdos-concierge-launcher span{width:30px;height:30px;display:grid;place-items:center;border-radius:50%;background:var(--concierge-accent);color:#082b49;font-weight:900}
.hdos-concierge-window{width:min(390px,calc(100vw - 28px));height:min(690px,calc(100vh - 44px));display:flex;flex-direction:column;overflow:hidden;border:1px solid #dce5eb;border-radius:19px;background:#fff;box-shadow:0 28px 80px rgba(8,43,73,.28)}
.hdos-concierge-embedded .hdos-concierge-window{width:100%;max-width:760px;height:720px;margin:auto;box-shadow:0 18px 52px rgba(8,43,73,.12)}
.hdos-concierge-header{display:flex;align-items:center;gap:10px;padding:14px 15px;background:linear-gradient(135deg,var(--concierge-primary),#164f78);color:#fff}
.hdos-concierge-identity{min-width:0;flex:1}.hdos-concierge-identity strong{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;line-height:1.2}
.hdos-concierge-avatar{width:39px;height:39px;display:grid;place-items:center;border-radius:11px;background:var(--concierge-accent);color:#082b49;font-weight:900}
.hdos-concierge-header>div:nth-child(2){display:flex;flex-direction:column;gap:2px;flex:1}.hdos-concierge-header span{font-size:11px;color:#d4e3ec}.hdos-concierge-header i{display:inline-block;width:7px;height:7px;border-radius:50%;background:#55d995}
.hdos-concierge-header-actions{display:flex;align-items:center;gap:7px}.hdos-concierge-language,.hdos-concierge-close{min-height:32px;border:1px solid rgba(255,255,255,.22);border-radius:8px;background:rgba(255,255,255,.1);color:#fff}.hdos-concierge-close{width:32px;font-size:20px;cursor:pointer}
.hdos-concierge-body{display:flex;flex-direction:column;min-height:0;flex:1}
.hdos-concierge-messages{flex:1;overflow:auto;padding:14px;display:grid;align-content:start;gap:12px;background:#f5f8fa}
.hdos-concierge-messages article{display:flex;gap:8px;align-items:flex-start}.hdos-concierge-messages article.guest{flex-direction:row-reverse}
.hdos-concierge-messages .avatar{width:29px;height:29px;display:grid;place-items:center;border-radius:8px;background:var(--concierge-primary);color:#fff;font-size:10px;font-weight:900}.hdos-concierge-messages article.guest .avatar{background:#3157e8}
.hdos-concierge-messages .bubble{max-width:82%;padding:10px 11px;border-radius:12px;background:#fff;border:1px solid #e1e8ec}.hdos-concierge-messages article.guest .bubble{background:#eaf0ff}.hdos-concierge-messages p{margin:0;color:#40596b}
.hdos-concierge-cards{display:grid;gap:7px;margin-top:8px}.hdos-concierge-cards div{padding:8px;border:1px solid #e0e7eb;border-radius:8px;background:#fff}.hdos-concierge-cards strong{display:block;color:#082b49}.hdos-concierge-cards small{color:#718390}
.hdos-concierge-actions{display:flex;gap:6px;flex-wrap:wrap;margin-top:8px}.hdos-concierge-actions button,.hdos-concierge-quick button{min-height:32px;padding:0 9px;border:1px solid #cbd7df;border-radius:8px;background:#fff;color:#082b49;font-weight:800;cursor:pointer}
.hdos-concierge-quick{display:flex;gap:6px;overflow:auto;padding:9px 12px;border-top:1px solid #e4eaee;background:#fff}.hdos-concierge-quick button{flex:0 0 auto;background:#f5f8fa}
.hdos-concierge-quick button{display:inline-flex;align-items:center;gap:6px;white-space:nowrap}.hdos-concierge-quick-icon{font-size:15px;line-height:1}
.hdos-concierge-form{padding:11px 12px;border-top:1px solid #e4eaee;background:#fff}.hdos-concierge-form textarea{width:100%;min-height:60px;border:1px solid #cad6de;border-radius:10px}.hdos-concierge-form>div{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-top:7px}.hdos-concierge-form small{color:#7b8d99;font-size:10px}.hdos-concierge-form button,.hdos-concierge-verify-form button,.hdos-concierge-request-form button{min-height:37px;padding:0 12px;border:0;border-radius:8px;background:var(--concierge-primary);color:#fff;font-weight:900;cursor:pointer}
.hdos-concierge-verify-panel,.hdos-concierge-request-panel{flex:1;padding:18px;overflow:auto}.hdos-concierge-verify-panel>span,.hdos-concierge-request-panel>span{color:#9b7421;font-size:10px;font-weight:900;text-transform:uppercase;letter-spacing:.08em}.hdos-concierge-verify-panel h3,.hdos-concierge-request-panel h3{margin:5px 0;color:#082b49;font-size:23px}.hdos-concierge-panel-close{margin-bottom:16px;border:0;background:none;color:#082b49;font-weight:800;cursor:pointer}
.hdos-concierge-verify-form,.hdos-concierge-request-form{display:grid;gap:10px;margin-top:16px}.hdos-concierge-verify-form input,.hdos-concierge-request-form input,.hdos-concierge-request-form textarea,.hdos-concierge-request-form select{width:100%;min-height:42px;border:1px solid #cad6de;border-radius:9px;background:#fff}
@media(max-width:520px){.hdos-concierge-floating{right:10px;bottom:10px}.hdos-concierge-window{height:calc(100vh - 20px)}.hdos-concierge-launcher b{display:none}}

/* v19.1.2 UX stabilization */
.hdos-concierge [hidden]{display:none!important}
.hdos-concierge-header-actions select{min-width:112px;padding:0 28px 0 10px;background-color:rgba(255,255,255,.98)!important;color:#082b49!important;font-weight:800}
.hdos-concierge-header-actions select option{background:#fff;color:#082b49}
.hdos-concierge-minimize,.hdos-concierge-close{display:grid;place-items:center;width:34px;height:34px;padding:0;border:1px solid rgba(255,255,255,.32);border-radius:9px;background:rgba(255,255,255,.12);color:#fff;font-size:20px;cursor:pointer}
.hdos-concierge-minimize:hover,.hdos-concierge-close:hover{background:#fff;color:#082b49}
.hdos-concierge-quick-shell{display:grid;grid-template-columns:34px minmax(0,1fr) 34px;align-items:center;border-top:1px solid #e4eaee;background:#fff}
.hdos-concierge-quick{min-width:0;border-top:0;scrollbar-width:none;scroll-behavior:smooth}
.hdos-concierge-quick::-webkit-scrollbar{display:none}
.hdos-concierge-quick-arrow{width:30px;height:34px;margin:auto;border:1px solid #cbd7df;border-radius:8px;background:#f5f8fa;color:#082b49;font-size:25px;font-weight:900;line-height:1;cursor:pointer}
.hdos-concierge-panel-close{display:inline-flex;align-items:center;gap:7px;padding:7px 10px;border:1px solid #d5e0e6;border-radius:8px;background:#f4f7f9!important;color:#082b49!important}
.hdos-concierge-panel-close span{font-size:18px}
.hdos-concierge-window{transition:opacity .18s ease,transform .18s ease}
.hdos-concierge-form textarea{padding:11px 12px;line-height:1.45}
@media(max-width:520px){
 .hdos-concierge-floating{max-width:calc(100vw - 20px)}
 .hdos-concierge-window{width:min(390px,calc(100vw - 20px));height:min(680px,calc(100dvh - 32px));max-height:calc(100dvh - 32px)}
 .hdos-concierge-header{display:grid;grid-template-columns:39px minmax(0,1fr) 30px 30px;grid-template-rows:auto auto;align-items:center;padding:10px;gap:7px}
 .hdos-concierge-avatar{grid-column:1;grid-row:1/3}
 .hdos-concierge-identity{grid-column:2;grid-row:1;min-width:0}
 .hdos-concierge-identity strong{font-size:13px;white-space:nowrap;overflow:visible;text-overflow:clip}
 .hdos-concierge-identity .hdos-concierge-presence{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
 .hdos-concierge-property{font:inherit;color:inherit}
 .hdos-concierge-header-actions{display:contents}
 .hdos-concierge-header-actions select{grid-column:2/5;grid-row:2;width:100%;min-width:0;max-width:none;height:32px;padding-left:9px;padding-right:28px}
 .hdos-concierge-minimize{grid-column:3;grid-row:1}
 .hdos-concierge-close{grid-column:4;grid-row:1}
 .hdos-concierge-minimize,.hdos-concierge-close{width:30px;height:30px}
 .hdos-concierge-messages{min-height:150px;max-height:42dvh}
 .hdos-concierge-quick{padding:7px 8px;scroll-padding-inline:8px}
 .hdos-concierge-form{padding:9px 10px}
 .hdos-concierge-form textarea{min-height:48px;max-height:96px}
}
@media(max-width:380px){
 .hdos-concierge-property{display:none}
}

/* v21: standalone, deterministic header. These rules intentionally come last. */
.hdos-concierge .hdos-concierge-header-main{
 display:flex!important;align-items:center!important;gap:10px!important;
 min-width:0!important;flex:1 1 auto!important
}
.hdos-concierge .hdos-concierge-header-main .hdos-concierge-avatar{
 flex:0 0 39px!important
}
.hdos-concierge .hdos-concierge-header-main .hdos-concierge-identity{
 display:block!important;min-width:0!important;flex:1 1 auto!important
}
.hdos-concierge .hdos-concierge-identity>strong{
 display:block!important;white-space:nowrap!important;word-break:keep-all!important;
 overflow-wrap:normal!important;hyphens:none!important;overflow:hidden!important;
 text-overflow:ellipsis!important;line-height:1.2!important
}
.hdos-concierge .hdos-concierge-header-actions{
 display:flex!important;flex-direction:row!important;align-items:center!important;
 justify-content:flex-end!important;gap:7px!important;min-width:0!important
}
.hdos-concierge .hdos-concierge-minimize,
.hdos-concierge .hdos-concierge-close{
 display:grid!important;place-items:center!important;position:static!important;
 flex:0 0 34px!important;width:34px!important;height:34px!important;margin:0!important
}

@media(max-width:520px){
 .hdos-concierge-floating{right:10px!important;bottom:10px!important;max-width:calc(100vw - 20px)!important}
 .hdos-concierge-floating .hdos-concierge-window{
  width:calc(100vw - 20px)!important;height:min(620px,calc(100dvh - 20px))!important;
  max-height:calc(100dvh - 20px)!important
 }
 .hdos-concierge-floating .hdos-concierge-header{
  display:flex!important;flex-direction:column!important;align-items:stretch!important;
  gap:8px!important;padding:10px 12px!important
 }
 .hdos-concierge-floating .hdos-concierge-header-main{
  display:flex!important;width:100%!important;min-width:0!important
 }
 .hdos-concierge-floating .hdos-concierge-header-main .hdos-concierge-avatar{
  width:36px!important;height:36px!important;flex-basis:36px!important
 }
 .hdos-concierge-floating .hdos-concierge-identity>strong{font-size:14px!important}
 .hdos-concierge-floating .hdos-concierge-presence{
  display:block!important;white-space:nowrap!important;overflow:hidden!important;text-overflow:ellipsis!important
 }
 .hdos-concierge-floating .hdos-concierge-header-actions{
  display:grid!important;grid-template-columns:minmax(0,1fr) 34px 34px!important;
  width:100%!important;gap:7px!important
 }
 .hdos-concierge-floating .hdos-concierge-language{
  grid-column:1!important;width:100%!important;min-width:0!important;max-width:none!important;
  height:34px!important;margin:0!important
 }
 .hdos-concierge-floating .hdos-concierge-minimize{grid-column:2!important}
 .hdos-concierge-floating .hdos-concierge-close{grid-column:3!important}
 .hdos-concierge-floating .hdos-concierge-messages{
  min-height:110px!important;max-height:none!important;padding:12px!important
 }
 .hdos-concierge-floating .hdos-concierge-quick-shell{
  grid-template-columns:30px minmax(0,1fr) 30px!important
 }
 .hdos-concierge-floating .hdos-concierge-quick{padding:7px 5px!important;scroll-padding-inline:5px!important}
 .hdos-concierge-floating .hdos-concierge-quick button{max-width:calc(100vw - 100px)!important}
 .hdos-concierge-floating .hdos-concierge-quick-arrow{width:27px!important;height:34px!important}
 .hdos-concierge-floating .hdos-concierge-form{padding:9px 10px!important}
 .hdos-concierge-floating .hdos-concierge-form textarea{min-height:54px!important;max-height:82px!important}
}

@media(max-width:360px){
 .hdos-concierge-floating .hdos-concierge-property{display:none!important}
}